OUR APPROACH

 
 
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STEP 1

Identify the constituent’s
pain points

• Define your constituent

• Who are they?

• What are their: responsibilities?  Accountabilities? Motivators?

• What annoys them?  What bothers them?

• What delights them? What excites them?

• Where can they use some help?

 
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STEP 2

Identify necessary
capabilities to solve
the pain point

• Is this something we do today?

• If not, is this something we can do soon?

• How many different tools do we have (or want) to solve the pain point?

• How quickly can we solve the pain point

 
 
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STEP 3

Ensure there is proper
organizational design to
consistently deliver the
solution to the constituent’s pain points

• Do we have the necessary resources to deliver the solution?

• Do we have time?

• Can we get the necessary $’s to invest sufficiently in a profitably robust solution?

• Do we have the right person(s) in place with sufficient focus & skill to deliver the solution?

• Do we have proper systems, process, & controls in place to ensure sustainable output?